Welcome to ASIST

The ASIST platform, developed by Decisiv for Mack and Volvo Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.


New Operation Builder (Builder)

July 26th, 2017

We are pleased to announce the arrival of the new Builder!

What is the new Builder?

Builder (Operation and Inspection Builder) is a new application, separate from Case, for building and editing Operations and Inspections. Operations from Builder are used when building estimates (and exported to Repair Orders) and used in creating Preventive Maintenance schedules.

Click here to visit our Builder page for specifics and roll out information

ASIST New Intake Form

July 26th, 2017
New Intake Form to Capture Customer and Case Information for Mack-Volvo Customer Surveys:

The intake form will appear upon new case creation or the first time it’s opened after it gets created, regardless of how it was created. For example, if a case was created via TDS or from a service request, the form will show up the first time it’s opened within ASIST.

Service Advisors are required by Mack-Volvo to select an existing or add a new primary contact with an email address for the form to be considered complete. Once completed, the form will not appear again. If skipped, the form will continue to appear as a reminder to the user to complete the required information.

  • The primary contact field will allow users to quickly scroll through the list of current contacts within the customer profile to select the appropriate contact.
  • Users can also type the name to narrow down the list of available contacts (quicktype).
  • If the contact does not exist, users will have an option to create a new contact within the form, which is then saved to the customer profile.
  • If no email address is provided, users may select a reason for not including an email address, although it is important to communicate to customers the reasons behind requesting their email.
  • All of the other fields are optional
  • Primary Contact and Driver will be saved for this asset so the next time it comes in for service at this or any other location using ASIST, the contacts will be prepopulated and marked as (“default”).
  • Reminder for service advisors: contacts must be updated if they are different from the last time the asset was serviced.
  • The new intake form will start showing up on open cases starting on December 16, 2016.

It is important that Mack-Volvo customers are aware that their email will be used solely for communication during the service event and to receive a follow up survey from Mack-Volvo regarding their level of satisfaction with that service event.

Mack-Volvo customers will have an opportunity to “opt out” of future service satisfaction surveys upon receipt of the initial invitation.

For questions regarding ASIST, Please contact using one of the following methods:

  • Use the Contact Support form in ASIST (Help top menu -> Contact Support)
  • Call (804) 762-4153, ext. 2
  • Contact support@decisiv.net or support@decisiv.com

ASIST Feature Videos

July 26th, 2017
Feature Videos (New Layout)

Click Here to See Feature Videos for Providers!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Para capacitación en español haga clic aqui: https://vimeo.com/channels/asistla/videos

Upcoming Trainings

December, 2017

Day Time Training
19th 12/19/2017 01:30 PM ASIST - Estimate Creation and Communication Training for Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
"ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio "