Welcome to ASIST

The ASIST platform, developed by Decisiv for Mack and Volvo Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST New Intake Form

December 15th, 2016
New Intake Form to Capture Customer and Case Information for Mack-Volvo Customer Surveys:

The intake form will appear upon new case creation or the first time it’s opened after it gets created, regardless of how it was created. For example, if a case was created via TDS or from a service request, the form will show up the first time it’s opened within ASIST.


Service Advisors are required by Mack-Volvo to select an existing or add a new primary contact with an email address for the form to be considered complete. Once completed, the form will not appear again. If skipped, the form will continue to appear as a reminder to the user to complete the required information.


  • The primary contact field will allow users to quickly scroll through the list of current contacts within the customer profile to select the appropriate contact.
  • Users can also type the name to narrow down the list of available contacts (quicktype).
  • If the contact does not exist, users will have an option to create a new contact within the form, which is then saved to the customer profile.
  • If no email address is provided, users may select a reason for not including an email address, although it is important to communicate to customers the reasons behind requesting their email.
  • All of the other fields are optional
  • Primary Contact and Driver will be saved for this asset so the next time it comes in for service at this or any other location using ASIST, the contacts will be prepopulated and marked as (“default”).
  • Reminder for service advisors: contacts must be updated if they are different from the last time the asset was serviced.
  • The new intake form will start showing up on open cases starting on December 16, 2016.


It is important that Mack-Volvo customers are aware that their email will be used solely for communication during the service event and to receive a follow up survey from Mack-Volvo regarding their level of satisfaction with that service event.


Mack-Volvo customers will have an opportunity to “opt out” of future service satisfaction surveys upon receipt of the initial invitation.


For questions regarding ASIST, Please contact using one of the following methods:


  • Use the Contact Support form in ASIST (Help top menu -> Contact Support)
  • Call (804) 762-4153, ext. 2
  • Contact support@decisiv.net or support@decisiv.com

ASIST Feature Videos

February 11th, 2016
Feature Videos (New Layout)

Click Here to See Feature Videos for Providers!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Para capacitación en español haga clic aqui: https://vimeo.com/channels/asistla/videos

ASIST 7.15.11 Fixes & Features

November 16th, 2015

Recommended Operations


  • Fix to prevent multiple clicks on Recommended operations to prevent duplicates in the estimate (already released as a patch)

Fleet Pending (Deferred) Work Operations Handling


  • Fix for better handling the deletion of Fleet Pending Work operations
    • Prior to this release, deletion of Fleet Pending Work operations in an estimate would cause an error and prevent further viewing of the asset
    • Now, if a Fleet defers work on a line item in a particular estimate, then the Service Location WILL NOT be able to delete the line item
    • Also, if a Service Location has added a Pending Work item to an estimate from the Recommended Operations screen, the Service Location WILL be able to delete the line item, if the Fleet has not deferred it again

Fixes Related to Printed Documents


  • Fix for showing multi-recipient notes in date order on a printed estimate .pdf, instead of at the bottom of the list of notes
  • Fix for printing labor card .pdfs for cases with large numbers of operations
  • .

Integration Fixes and Improvements


  • Credit Check
    • Fix credit check query to use the business system customer ID for the query
    • Fix error handling on credit check failures (error messages and page loading)
  • Case export
    • Prior to this release, synchronization with the Vision dashboard was causing delays with case exports. Our queuing has been enhanced to prevent this.
  • LDS Integration
    • Support for Credit Check
    • Framework for Case Export

Vision Enhancement


  • Notification feature added to Advanced Search function
For a PDF version of these fixes & features please click here

Upcoming Trainings

June, 2017

Day Time Training
27th 06/27/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
28th 06/28/2017 11:00 AM Entrenamiento General de la Plataforma II Junio 2017
ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio
30th 06/30/2017 12:00 AM Click Here For The ASIST Training Video Library
Don't have time to join one of the training sessions available in September? Visit the ASIST Training Video Library to view our short demonstrations.

July, 2017

Day Time Training
7th 07/07/2017 11:00 AM Entrenamiento General de la Plataforma I Julio 2017
"ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio "
11th 07/11/2017 01:30 PM ASIST - ESTIMATE CREATION AND COMMUNICATION TRAINING FOR SERVICE, PARTS, & SALES
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
14th 07/14/2017 11:00 AM Entrenamiento Mejoras de la Plataforma I Julio 2017
Entrenamiento Mejoras de la Plataforma, donde repasaremos todo lo que se ha implementado en ASIST, sus funciones y mejoras.
18th 07/18/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
25th 07/25/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
28th 07/28/2017 11:00 AM Entrenamiento General de la Plataforma II Julio 2017
"ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio "

August, 2017

Day Time Training
1st 08/01/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
8th 08/08/2017 11:00 AM Entrenamiento General de la Plataforma I Agosto 2017
"ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio "
8th 08/08/2017 01:30 PM ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales sta
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
14th 08/14/2017 11:00 AM Entrenamiento Mejoras de la Plataforma I Agosto 2017
Entrenamiento Mejoras de la Plataforma, donde repasaremos todo lo que se ha implementado en ASIST, sus funciones y mejoras.
15th 08/15/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
22nd 08/22/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
29th 08/29/2017 11:00 AM Entrenamiento General de la Plataforma II Agosto 2017
"ENTRENAMIENTO GENERAL DE LA PLATAFORMA: Repaso de ASIST, sus funciones. También reportes, vision, y como utilizar la plataforma en Todas sus funciones y sugerencias de algún Centro de Servicio "
29th 08/29/2017 01:30 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
31st 08/31/2017 12:00 AM Click Here For The ASIST Training Video Library
Don't have time to join one of the training sessions available in September? Visit the ASIST Training Video Library to view our short demonstrations.