Welcome to ASIST

The ASIST platform, developed by Decisiv for Mack and Volvo Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST Service Help Center

October 11th, 2018

Check out the New Decisiv Help Center!

Click Here for Help Center Articles on Providers


Para capacitación en español haga clic aqui: https://vimeo.com/channels/asistla/videos

Case Info (VMRS) - Asset Information Relocation

February 9th, 2018

The Asset Information section within the Case Info (VMRS) tab is moving


Asset information such as mileage and engine hours will solely be available within the Asset Info section on the Editing Case Screen. This is being done to remedy possible confusion when starting case, as well as which section is the most appropriate to update during the repair. Additionally, it will remove the extra step of “saving” the mileage on the case screen after it had been entered on the Case Info screen. Once a case is created, the user will navigate to the Asset Info section (directly below the Customer Info section) to record current Miles/Kilometers and Engine hours. To relate an asset and its type of haul, simply click the Asset link to navigate to the Edit Asset screen and click the Related Assets tab. Please note the Edit Asset screen is not being altered and remains a great place to make asset specific updates prior to or even after case creation.

For any questions or assistance please reach out to the Decisiv Support Team at support@decisiv.com

New Operation Builder (Builder)

July 26th, 2017

We are pleased to announce the arrival of the new Builder!


What is the new Builder?

Builder (Operation and Inspection Builder) is a new application, separate from Case, for building and editing Operations and Inspections. Operations from Builder are used when building estimates (and exported to Repair Orders) and used in creating Preventive Maintenance schedules.

Click here to visit our Builder page for specifics and roll out information

Upcoming Trainings

November, 2018

Day Time Training
20th 11/20/2018 01:30 PM ASIST - Service Optimization Process 1:30pm (EDT)
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
27th 11/27/2018 01:30 PM ASIST - Service Optimization Process 1:30pm (EDT)
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
29th 11/29/2018 11:00 AM ENTRENAMIENTO INSIGHT 2.0 - Mejoras de la seccion de operaciones - Section (New Builder)

December, 2018

Day Time Training
3rd 12/03/2018 11:00 AM ENTRENAMIENTO INSIGHT 2.0 - Mejoras de la seccion de operaciones - Section (New Builder)
4th 12/04/2018 01:30 PM ASIST - Service Optimization Process 1:30pm (EDT)
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
13th 12/13/2018 11:00 AM Entrenamiento Mejoras de la Plataforma, donde repasaremos todo lo que se ha implementado en ASIST
21st 12/21/2018 11:00 AM ENTRENAMIENTO INSIGHT 2.0 - Mejoras de la seccion de operaciones - Section (New Builder)