Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

Scheduled Down Time for Application Maintenance

November 21st, 2014
The ASIST Platform will be down on Sunday 11/23/14 from 9:00PM to 12:00AM Eastern for regularly scheduled maintenance.

7.14.08 and 7.14.10 Fixes & Features

October 20th, 2014

ASIST Fixes


All Cases Screen -- When there is a note to multiple recipients, when you hover over the case number on the All Cases screen, the note is only displayed once
Editing Estimates
  • When adding an operation with pre-specified parts or when adding a part to an operation, MVP pricing is used, if the customer is an MVP customer
  • When deleting a part, the pricing updates automatically without having to save changes
  • Approve/Decline Quick Action Buttons are operational for local customers (without a Decisiv fleet portal) as well as for fleet customers (with a Decisiv portal)
Editing Assets -- When entering or editing the In Service Date of an asset, a wider range of date formats are supported and more informative error messages are provided
French-Language Support -- When using the French version (e.g., in Canada), the dollar symbol is used as the currency vs. the euro

ASIST Enhancements


Editing Estimates
  • MOTOR Web Services (beta) – searches by VIN, enables browsing operations by system, assemblies and labor descriptions; also supports search by keyword
  • Bill To and Ship To Customers – Bill To and Ship To customer information now shows Plus sign (+) that displays profile notes for these customers
In-Progress Cases
  • When viewing the search results on an asset, the column that shows if there are any active (e.g., in-progress) cases is now highlighted if there is at least one active case, and when clicking on it to see the list of active cases, you can now click on the links to go directly to the selected active case
  • Extend view of in-progress cases from 8 days from creation date to 30 days (e.g., for appointments)
Editing Assets, Shared History – notes now show sending entity and date/time of note
Case Linking to Uptime Center
  • Allows Uptime Center to link to an existing service location case rather than create a duplicate subcase
  • Automatically links newly created service location cases to an Uptime Center case when an Uptime Center case exists for the same asset
  • If there is already a linked subcase at a service location, prompts the user to use existing Uptime Center subcase case before creating a new case
  • Sends a note in the service location subcase when a case is linked to an Uptime Center case
Parts Quote
  • added quote reference number (i.e., like Case number)
  • added ability to edit customer information once added, and to assign a business system customer account #
  • added ability to add a specific customer contact for parts quotes
  • added PO number field
  • added ability to track parts quote status
  • added ability to close parts quote

Video Demonstration

August 16th, 2013
Video Demonstration Archives

Click Here to See All Past and Current Feature Demos!

If you have any issues viewing the videos please go to http://www.adobe.com/products/flashplayer to download the latest version of Adobe Flash Player.

List of all DYK's & other Retired Video Demonstrations

Upcoming Trainings

December, 2014

Day Time Training
4th 12/04/2014 02:00 PM ASIST - Estimate Creation and Communication Training (2 PM Eastern)
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
11th 12/11/2014 02:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
18th 12/18/2014 11:00 AM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
31st 12/31/2014 12:00 AM Don't have time for one of the above classes? Click here to view our helpful video demonstrations!

January, 2015

Day Time Training
8th 01/08/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com