Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST 7.15.06 Fixes & Features

June 9th, 2015
Para una obtener una versión PDF en Español de las mejoras de la plataforma ASIST haga clic aquí

ASIST Fixes

  • Non-Fleet Customers Viewing Estimates
    • Fixed bug to enable non-fleet customers to use the “Show Estimate” button in the case to see the latest version of the estimate
  • Viewing Parts Quote
    • Fixed bug to enable customers to click on the link in a parts quote email notification to see the parts quote
  • Uptime Center Sub-Case Notes
    • Fixed bug where dealer user notes on subcases were identified as coming from the Uptime Center instead of from the dealer
  • Uptime Center Bill To Customer Profile Notes
    • Fixed bug where the Uptime Center’s customer profile notes were not displaying completely for Bill To customers

ASIST Enhancements

  • Uptime Center Preferred Integration
    • This will enable Uptime Center Accounting Team to automatically submit Preferred Invoices from ASIST instead of manually entering customer invoices in the Preferred system
    • NOTE: Though this feature is complete, it requires certification by VFS before it will be available for use by the Uptime Center.
  • Consistently Name Status Field in Decisiv Vision and ASIST
    • The case “Status” field has been renamed “Repair Status” in both applications to eliminate confusion when going between them
  • Added New Fields for Department & Product Code
    • These new fields can be enabled or disabled by a service location Admin
    • The fields allow the user to select a Department & Product Code from drop-down menus in a case
    • A service location Admin can configure the Department & Product Code drop-downs
    • This enhancement was specifically developed to support JD Edwards integration, though can be used to enhance other integrations and for reporting purposes
  • Viewing Asset Types
    • Fleet customer asset types on the provider Edit Asset screen now show descriptive names vs. the VMRS digit/letter codes
  • MOTOR Search Results -- provided more user-friendly handling of empty MOTOR search results when the VIN is not supported by MOTOR
    • Instead of showing a “red ribbon” error message, a message displays that there are no operations found for the VIN

Check-In Quick Action Button Details (from 7.15.05 release)

  1. New Checked-In status
  2. New Checked-In button replaces Request Authorization button
  3. Pressing the button enables user to pick a recipient for a note and put in a Asset Arrived time.
  4. Once pressed, it:
  5. a. sets the Checked In time
    b. fills the Asset Arrived time if entered
    c. sends a note to the recipient that the unit was checked in
    d. sends a note to the service location regarding who checked in the unit
    e. provides a banner message at the top of the case that the unit was checked in
    f. sets the follow-up time for an hour
    g. sets the status to Checked In
    h. posts a version of the estimate.
  6. The behavior of the mobile check-in is modified as well to allow for the selection of a recipient for the check-in note, and do all the same items as noted in 4.
  7. There is a setting in the Admin section to enable or disable location-by-location. If disabled, the button goes away (and there are only three buttons remaining), and the Checked In timestamp field goes away. The Checked In status is still available for selection. The Mobile Check In still works as described in 5, so that is not disabled, except only the Asset Arrived time is shown in the case.
For a PDF version of these enhancement items please click here

Video Demonstration

August 16th, 2013
Video Demonstration Archives

Click Here to See All Past and Current Feature Demos!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Visit our Driving Uptime Blog

July 17th, 2012
The Driving Uptime Blog is the hub of fleet and asset maintenance tips, trends, industry news and best practice. Here you will find customer success stories, interactive demos and editorial content that will propose new ways of thinking about your business and your business processes.

We hope you return often, and it's easy to sign up for direct delivery of every new article via email.

Having over 2,000 service locations and 365,000 trucking assets serviced via the Decisiv ASIST Platform gives us a lot of visibility into what works and what doesn’t in this business. Much of what we publish on the Driving Uptime Blog is produced through our close and constant contact with fleet operators, service providers, OE’s and technology partners.

Change is coming to the trucking industry. There has never been a more exciting, yet challenging time to be in this business. The Driving Uptime Blog was created to foster discussion and debate around where we all are going. We’ll share our thoughts, and we want yours as well. Let us know what you’re seeing via a comment or an email.

Click Here to visit the Driving Uptime Blog Site!

Upcoming Trainings

September, 2015

Day Time Training
2nd 09/02/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
9th 09/09/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
16th 09/16/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
23rd 09/23/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
30th 09/30/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
30th 09/30/2015 05:00 PM CLICK HERE FOR THE ASIST TRAINING VIDEO LIBRARY
Don't have time to join one of the training sessions available in September? Visit the ASIST Training Video Library to view our short demonstrations.

October, 2015

Day Time Training
6th 10/06/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com
7th 10/07/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
13th 10/13/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com
14th 10/14/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
20th 10/20/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com
21st 10/21/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
27th 10/27/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com
28th 10/28/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.

November, 2015

Day Time Training
2nd 11/02/2015 04:00 PM ASIST - Fleet Portal Training 4pm (EST)
ASIST Fleet Portal Training covers all the basic areas and features of the Fleet Portal in ASIST. Attendees will understand how to manage their dashboard, search for units, send out requests for service along with general navigation of the fleet portal. Ask your Training session host about additional ASIST application training, as well as On-Site training at your location. PLEASE REGISTER at least 24 hrs in advance. For more information regarding MVASIST training please contact Decisiv Support at 804-762-4153 x2 or email us at support@decisiv.com