Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

Mack Volvo


Scheduled Down Time for Application Maintenance

September 12th, 2014
The ASIST Platform will be down on Sunday 9/14/14 from 9:00PM to 12:00AM Eastern for regularly scheduled maintenance.

New In Release 7.14.06

June 17th, 2014

The 7.14.06 release provides Fixes & Enhancements to Estimates, Email Notifications and Contract Maintenance.



  • Added ability to VMRS code the “Cause” at the operation level
Email Notifications
  • Added a number of additional fields to be available to add to email templates
Contract Maintenance
  • Added ability to add attachments to a service request
  • Added ability to capture fuel consumption via Volvolink
  • Added Date column to All Cases screen
  • Sublet enhancements


ASIST Subscription Renewal enhancement

ASIST Auto-enrollment enhancements

Click here to view a document explaining these new Features and Enhancements.

Video Demonstration

August 16th, 2013
Video Demonstration Archives

Click Here to See All Past and Current Feature Demos!

If you have any issues viewing the videos please go to http://www.adobe.com/products/flashplayer to download the latest version of Adobe Flash Player.

List of all DYK's & other Retired Video Demonstrations

Upcoming Trainings

September, 2014

Day Time Training
18th 09/18/2014 03:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of the application. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.

December, 2014

Day Time Training
31st 12/31/2014 12:00 AM Don't have time for one of the above classes? Click here to view our helpful video demonstrations!