Welcome to ASIST

The ASIST platform, developed by Decisiv for Mack and Volvo Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST Feature Videos

February 11th, 2016
Feature Videos (New Layout)

Click Here to See Feature Videos for Providers!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Para capacitación en español haga clic aqui: https://vimeo.com/channels/asistla/videos

ASIST 7.15.11 Fixes & Features

November 16th, 2015

Recommended Operations


  • Fix to prevent multiple clicks on Recommended operations to prevent duplicates in the estimate (already released as a patch)

Fleet Pending (Deferred) Work Operations Handling


  • Fix for better handling the deletion of Fleet Pending Work operations
    • Prior to this release, deletion of Fleet Pending Work operations in an estimate would cause an error and prevent further viewing of the asset
    • Now, if a Fleet defers work on a line item in a particular estimate, then the Service Location WILL NOT be able to delete the line item
    • Also, if a Service Location has added a Pending Work item to an estimate from the Recommended Operations screen, the Service Location WILL be able to delete the line item, if the Fleet has not deferred it again

Fixes Related to Printed Documents


  • Fix for showing multi-recipient notes in date order on a printed estimate .pdf, instead of at the bottom of the list of notes
  • Fix for printing labor card .pdfs for cases with large numbers of operations
  • .

Integration Fixes and Improvements


  • Credit Check
    • Fix credit check query to use the business system customer ID for the query
    • Fix error handling on credit check failures (error messages and page loading)
  • Case export
    • Prior to this release, synchronization with the Vision dashboard was causing delays with case exports. Our queuing has been enhanced to prevent this.
  • LDS Integration
    • Support for Credit Check
    • Framework for Case Export

Vision Enhancement


  • Notification feature added to Advanced Search function
For a PDF version of these fixes & features please click here

Visit our Driving Uptime Blog

July 17th, 2012
The Driving Uptime Blog is the hub of fleet and asset maintenance tips, trends, industry news and best practice. Here you will find customer success stories, interactive demos and editorial content that will propose new ways of thinking about your business and your business processes.

We hope you return often, and it's easy to sign up for direct delivery of every new article via email.

Having over 2,000 service locations and 365,000 trucking assets serviced via the Decisiv ASIST Platform gives us a lot of visibility into what works and what doesn’t in this business. Much of what we publish on the Driving Uptime Blog is produced through our close and constant contact with fleet operators, service providers, OE’s and technology partners.

Change is coming to the trucking industry. There has never been a more exciting, yet challenging time to be in this business. The Driving Uptime Blog was created to foster discussion and debate around where we all are going. We’ll share our thoughts, and we want yours as well. Let us know what you’re seeing via a comment or an email.

Click Here to visit the Driving Uptime Blog Site!

Upcoming Trainings

May, 2016

Day Time Training
31st 05/31/2016 12:00 AM Click Here For The ASIST Training Video Library
Don't have time to join one of the training sessions available in February? Visit the ASIST Training Video Library to view our short demonstrations.

June, 2016

Day Time Training
1st 06/01/2016 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
8th 06/08/2016 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
15th 06/15/2016 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
22nd 06/22/2016 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
29th 06/29/2016 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST - Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv's Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
30th 06/30/2016 12:00 AM Click Here For The ASIST Training Video Library
Don't have time to join one of the training sessions available in February? Visit the ASIST Training Video Library to view our short demonstrations.