Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

Scheduled Down Time for Application Maintenance

December 19th, 2014
The ASIST Platform will be down on Sunday 12/21/14 from 9:00PM to 12:00AM Eastern for regularly scheduled maintenance.

ASIST 7.14.12 Enhancements

December 19th, 2014

Case Management


  • Provide an Admin control to enable fleet profile "blue notes" to be open for every user that opens or enters a case, with the ability to close them for yourself once in the case
  • Provide enhanced unit search and enable searching for a main case by Invoice Number
  • Provide enhanced search options for Bill To and Ship To customer search

  • Customer Management


  • Customer create/update interface allows updates to existing customer when customer already exists in DMS

  • Reservation Calendar Enhancements


  • Fixed display of customer and asset information in the appointment when a case is associated with the appointment
  • Enable a customer and asset to be associated with an appointment, even if there is not yet a case for the appointment
  • Enable navigation to the Create Customer and Create Asset screens if the customer or asset doesn't exist (either when creating a case from an appointment or when associating customer/asset with an appointment)

  • Parts Quote


  • Fixed the ability to add a part to a previously submitted quote
  • Provide printable Parts Quote
  • Enable the ability to create a default Parts Quote disclaimer
  • Provide a separate Customer Parts contact
  • Enable the ability to add freight charges to a Parts Quote

  • Notifications


  • Extended length of Email Template Subject Line

  • Leasing/Contract maintenance


  • Enable display of “Fleet Assigned” field on fleet All Cases screen
  • On Editing Asset screen, add new fields to identify maintenance provider and maintenance contract information

  • Uptime Center


  • Add two new Volvo Remote Diagnostics repair instructions
  • Fixed Billing Tab display bugs when case is closed
  • Fixed bug to properly total an estimate when an operation with a $0.00 fixed price is added
  • For a PDF version of these enhancement items please click here

    Video Demonstration

    August 16th, 2013
    Video Demonstration Archives

    Click Here to See All Past and Current Feature Demos!

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    List of all DYK's & other Retired Video Demonstrations

    Upcoming Trainings

    January, 2015

    Day Time Training
    7th 01/07/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of the application. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    14th 01/14/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of the application. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    21st 01/21/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of the application. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    28th 01/28/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of the application. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.