Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST 7.14.12 Enhancements

December 19th, 2014
Para una obtener una versión PDF en Español de las mejoras de la plataforma ASIST haga clic aquí

Case Management


  • Provide an Admin control to enable fleet profile "blue notes" to be open for every user that opens or enters a case, with the ability to close them for yourself once in the case
  • Provide enhanced unit search and enable searching for a main case by Invoice Number
  • Provide enhanced search options for Bill To and Ship To customer search

  • Customer Management


  • Customer create/update interface allows updates to existing customer when customer already exists in DMS

  • Reservation Calendar Enhancements


  • Fixed display of customer and asset information in the appointment when a case is associated with the appointment
  • Enable a customer and asset to be associated with an appointment, even if there is not yet a case for the appointment
  • Enable navigation to the Create Customer and Create Asset screens if the customer or asset doesn't exist (either when creating a case from an appointment or when associating customer/asset with an appointment)

  • Parts Quote


  • Fixed the ability to add a part to a previously submitted quote
  • Provide printable Parts Quote
  • Enable the ability to create a default Parts Quote disclaimer
  • Provide a separate Customer Parts contact
  • Enable the ability to add freight charges to a Parts Quote

  • Notifications


  • Extended length of Email Template Subject Line

  • Leasing/Contract maintenance


  • Enable display of “Fleet Assigned” field on fleet All Cases screen
  • On Editing Asset screen, add new fields to identify maintenance provider and maintenance contract information

  • Uptime Center


  • Add two new Volvo Remote Diagnostics repair instructions
  • Fixed Billing Tab display bugs when case is closed
  • Fixed bug to properly total an estimate when an operation with a $0.00 fixed price is added
  • For a PDF version of these enhancement items please click here

    Video Demonstration

    August 16th, 2013
    Video Demonstration Archives

    Click Here to See All Past and Current Feature Demos!

    For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

    List of all DYK's & other Retired Video Demonstrations

    Welcome to DecisivConnect

    July 17th, 2012
    Welcome to our site, the leading source for information on how technology is improving the trucking industry. Here you will find customer success stories, interactive demos and editorial content that will propose new ways of thinking about your business and your business processes.

    We hope you return often, and we’ve provided different options for receiving the information. If you’d prefer direct delivery of every new article, you can sign up via email or RSS feed.

    Having over 800 service locations and 225,000 trucking assets serviced via the Decisiv Management Platform gives us a lot of visibility into what works and what doesn’t in this business. Much of what we publish on DecisivConnect is produced through our close and constant contact with fleet operators, service providers, OE’s and technology partners.

    Change is coming to the trucking industry. There has never been a more exciting, yet challenging time to be in this business. DecisivConnect was created to foster discussion and debate around where we all are going. We’ll share our thoughts, and we want yours as well. Let us know what you’re seeing via a comment or an email.

    Click Here to visit the DecisivConnect Site!

    Upcoming Trainings

    February, 2015

    Day Time Training
    4th 02/04/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    10th 02/10/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    18th 02/18/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    25th 02/25/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.

    March, 2015

    Day Time Training
    4th 03/04/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    11th 03/11/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    18th 03/18/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
    25th 03/25/2015 02:00 PM ASIST - Estimate Creation and Communication Training
    ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.