Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST 7.15.03 Fixes & Features

April 13th, 2015
Para una obtener una versión PDF en Español de las mejoras de la plataforma ASIST haga clic aquí

ASIST Fixes

Scanning QR Codes – fixed scanning errors
Estimates
  • Comeback Warning -- fixed trigger on first 6 digits of VMRS component code (in addition to operation code)
  • Mileage -- access to audit trail (“blue dot”) fixed
  • Case Statuses -- error on case status changes fixed
  • Estimate PDF notes -- customer use of Approve/Decline Quick Action Buttons no longer displays as HTML code
  • Editing Operations -- labor times are no longer displayed as dollar values
Parts handling
  • System notes when adding parts -- eliminated duplicate entries
  • Parts pricing interface with DMS -- increased speed of parts pricing
Contacts & Notes
  • Multiple recipient notes – now display only once on the All Cases screen and on the estimate PDF
  • Local customer contacts -- dealers now able to add multiple local customer contacts without email addresses
  • Email notification links – fixed for providers and customers not on ASIST
Managed Care Providers
  • Vendor management -- now able to add additional contacts to a 3rd party provider profile
  • Fleet Viewing Estimate screen – link to estimates fixed
  • Show Asset screen – Delete Attachments button fixed
  • Fleet All Cases screen – fixed ability to download case listing
  • Scheduled Maintenance – operations added to Estimate as suggested by due maintenance now trigger next PM interval

ASIST Enhancements

Noregon TDS Diagnostic Tool Integration
  • Enables diagnostic tool to export data to ASIST to create a new case on an asset or update an existing case
  • Can update meter readings and display fuel levels and diagnostic codes in Faults tab
Uptime Center Remote Diagnostics
  • Automated selection of Mexico Telematics Program Types
  • Display of Diagnostic Event Data Recorder link added to Faults tab
  • If the Deferred Work is from another Mack or Volvo dealer, and if is added to a subsequent estimate at a different Mack or Volvo dealer, then the same operation details are used. If it is from outside the Mack-Volvo service network, then an “add/adjust” free-form operation is created
  • When Deferred Work is performed by a provider, it is automatically removed from the Deferred Work associated with the asset
Asset Warranty
  • Conversion from eWarranty to UCHP now complete
  • Asset warranty data only displays when warranty is active
Add Asset – when the asset to be added is not supported by ASIST, a descriptive reason is now displayed
Operations Search – converted to new tabbed style and removed Operations Search “Beta” link
Managed Care Providers, Provider Search
  • Added additional service network choices
  • Added ability to select service location attributes to filter search results
  • Added ability to limit visibility of providers to specific fleet customers on ASIST (e.g., for managed care, a captive shop for a particular fleet)
Internationalization
  • Spanish translations expanded
  • Text Strings for Swedish translation available in Translation Center
For a PDF version of these enhancement items please click here

Video Demonstration

August 16th, 2013
Video Demonstration Archives

Click Here to See All Past and Current Feature Demos!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Visit our Driving Uptime Blog

July 17th, 2012
The Driving Uptime Blog is the hub of fleet and asset maintenance tips, trends, industry news and best practice. Here you will find customer success stories, interactive demos and editorial content that will propose new ways of thinking about your business and your business processes.

We hope you return often, and it's easy to sign up for direct delivery of every new article via email.

Having over 2,000 service locations and 365,000 trucking assets serviced via the Decisiv ASIST Platform gives us a lot of visibility into what works and what doesn’t in this business. Much of what we publish on the Driving Uptime Blog is produced through our close and constant contact with fleet operators, service providers, OE’s and technology partners.

Change is coming to the trucking industry. There has never been a more exciting, yet challenging time to be in this business. The Driving Uptime Blog was created to foster discussion and debate around where we all are going. We’ll share our thoughts, and we want yours as well. Let us know what you’re seeing via a comment or an email.

Click Here to visit the Driving Uptime Blog Site!

Upcoming Trainings

May, 2015

Day Time Training
31st 05/31/2015 05:00 PM CLICK HERE FOR THE ASIST TRAINING VIDEO LIBRARY
Don't have time to join one of the training sessions available in May? Visit the ASIST Training Video Library to view our short demonstrations.

June, 2015

Day Time Training
2nd 06/02/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
11th 06/11/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
17th 06/17/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
24th 06/24/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.

July, 2015

Day Time Training
1st 07/01/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnel while properly preparing a case for your customer to view and approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
8th 07/08/2015 02:00 PM ASIST - Estimate Creation and Communication Training For Service, Parts, & Sales
ASIST – Communication and Estimate Creation covers all areas of ASIST. Parts, service, and sales staff will learn how to use ASIST to manage a service event, update estimates with parts pricing and availability, and create customer estimate along with effective communications with their customers, team members, and field personnell while properly preparing a case for your customer to view and approvel. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.