Welcome to ASIST

The ASIST platform, developed by Decisiv for Volvo and Mack Trucks, is included for the first two years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

ASIST 7.15.02 Fixes & Features

February 16th, 2015
Para una obtener una versión PDF en Español de las mejoras de la plataforma ASIST haga clic aquí

ASIST Fixes

Editing Estimate
  • Fixed Price Operations Totals now display in the estimate Subtotals
  • Saving Complaint/Correction notes automatically updates
  • Line item status “spinning wheel” eliminated
Parts Quote – when editing a Parts Quote contact, the error message no longer displays
Edit Asset – Extended Properties edits now save
Customer Contacts – duplicate contacts no longer created
Vendor Management – now saves when inputting a Tax ID into a vendor profile
Business System Interface - Credit Status Check now works for default Bill To customers

ASIST Enhancements

Case Management
  • A Checked-In timestamp field is now available in the case. This is a prelude to a Check-In Quick Action Button in a future release
Estimate Deferred Work
  • When fleet customers on ASIST review an estimate, in addition to accepting or rejecting line items, can now defer line items as well. Deferred items are visible on the Edit Asset screen and also are visible when starting a new case.
  • If the Deferred Work is from another Mack or Volvo dealer, and if is added to a subsequent estimate at a different Mack or Volvo dealer, then the same operation details are used. If it is from outside the Mack-Volvo service network, then an “add/adjust” free-form operation is created
  • When Deferred Work is performed by a provider, it is automatically removed from the Deferred Work associated with the asset
Reservation Calendar Enhancements
  • If a case is created and then scheduled, the case complaint is displayed in the calendar. Appointment notes are also displayed in the case.
  • When a case is scheduled into the calendar, the end time for the appointment is saved in the case as the ETR
  • Colors and fonts have been enhanced for better visibility
  • It is possible to add and name/re-name multiple calendars (e.g., for different shops, for shop or field, etc.)
Parts Quote
  • Ability to toggle parts numbers on .pdf Parts Quote now available
  • Parts Quote now has part pricing and availability (thumbs up/down) integration with the business system, same as the estimate!
Call Center Provider (e.g., Wheeltime Fleet Services or Vehicare Fleet Services)
  • Main Case Status now available in Decisiv Vision
  • New Provider Search (Beta)
    • Now able to view search results on a map
    • There is a display information bubble with request service button when a map location is clicked
    • Search results now include provider attributes, logos and a display information bubble with vendor notes
    • Search results can also be sorted
Contract Maintenance Provider (e.g., a leasing fleet)
  • Editing scheduled maintenance on an asset now triggers the start of the next maintenance interval (e.g., if a PM was performed by an outside shop not on ASIST)
For a PDF version of these enhancement items please click here

Video Demonstration

August 16th, 2013
Video Demonstration Archives

Click Here to See All Past and Current Feature Demos!

For a walk through demonstration of the email the customer receives and how the customer can reply back to the service location CLICK HERE

Visit our Driving Uptime Blog

July 17th, 2012
The Driving Uptime Blog is the hub of fleet and asset maintenance tips, trends, industry news and best practice. Here you will find customer success stories, interactive demos and editorial content that will propose new ways of thinking about your business and your business processes.

We hope you return often, and it's easy to sign up for direct delivery of every new article via email.

Having over 2,000 service locations and 365,000 trucking assets serviced via the Decisiv ASIST Platform gives us a lot of visibility into what works and what doesn’t in this business. Much of what we publish on the Driving Uptime Blog is produced through our close and constant contact with fleet operators, service providers, OE’s and technology partners.

Change is coming to the trucking industry. There has never been a more exciting, yet challenging time to be in this business. The Driving Uptime Blog was created to foster discussion and debate around where we all are going. We’ll share our thoughts, and we want yours as well. Let us know what you’re seeing via a comment or an email.

Click Here to visit the Driving Uptime Blog Site!

Upcoming Trainings

March, 2015

Day Time Training
4th 03/04/2015 02:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
11th 03/11/2015 02:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
18th 03/18/2015 02:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.
25th 03/25/2015 02:00 PM ASIST - Estimate Creation and Communication Training
ASIST – Communication and Estimate Creation covers all areas of ASIST. Attendees will understand how to use ASIST to manage a service event at their location including communicating with their customers and team members while properly preparing a case for your customer to view for approval. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding ASIST training please contact Decisiv’s Professional Services Team at 804-762-4153 x 2 or email us at support@decisiv.com.